Shipping Policy
LoveUnlimited Ministries
Last updated: 13 October 2026
At House of Anointing, we believe that every order deserves to be handled with care. Whether you are ordering a single bottle of anointing oil, a book or products from our wider collection, we want your purchase to reach you safely, efficiently and at a fair shipping cost.
House of Anointing is operated by LoveUnlimited Ministries, based in the Netherlands. To serve our international customers effectively, we use two regional fulfilment arrangements: one for Europe and one for North America.
1. Where We Ship From
We fulfil orders regionally to provide reliable shipping and avoid unnecessary international transportation wherever possible.
European Orders
All orders with delivery destinations in Europe are fulfilled from our inventory within the European Union. Our European operations are based in the Netherlands, where we prepare and package orders before handing them over to our shipping partner, Intrapost.
United States & Canada
Orders with delivery addresses in the United States or Canada are fulfilled through our North American fulfilment partner, based in Houston, Texas, USA. These orders are processed and dispatched from our North American inventory rather than being shipped individually from Europe.
The availability of individual products may vary between our European and North American inventories. Available delivery destinations and product-specific shipping options are displayed during checkout.
Regardless of the fulfilment location, LoveUnlimited Ministries remains your contractual seller.
2. Our European Shipping Partner
For our European deliveries, we work with Intrapost, a professional Dutch shipping and logistics partner.
Once your order has been carefully prepared and packaged at our location, Intrapost collects the shipment and transports it to its sorting centre. From there, Intrapost selects the most appropriate onward delivery partner, either PostNL or DHL, depending on the destination and the available shipping arrangements.
This enables us to make use of an established logistics network without relying on a single carrier for every destination.
As the final carrier is selected through our shipping partner, customers cannot automatically choose between PostNL and DHL unless a specific carrier option is expressly offered during checkout.
Our aim is simple: reliable delivery at a fair and transparent shipping cost.
3. Order Processing & Delivery Times
We dispatch in-stock European orders every Monday, Wednesday and Friday via PostNL or DHL. Allow approximately 1–3 business days for preparation and the next dispatch. Same-day dispatch is not guaranteed; public holidays may cause delays.
Standard shipping rates apply to parcels of 0–30 kg. Transit times below start when the parcel enters the carrier network; add preparation and dispatch waiting time for the total delivery estimate. The approximate midpoint is calculated from the published carrier range, not a measured average or a guarantee. Islands, remote areas, customs and disruptions can take longer. Monaco uses the PostNL estimate only. Checkout confirms the applicable shipping charge.
| Destination | Shipping (0–30 kg) | Transit: business days | Approx. midpoint: business days |
|---|---|---|---|
| Netherlands | €6.95 | 1–1 | ≈ 1 |
| Belgium | €11.95 | 1–2 | ≈ 1.5 |
| Germany | €13.84 | 2–3 | ≈ 2.5 |
| Austria | €18.15 | 3–4 | ≈ 3.5 |
| Denmark | €18.15 | 2–5 | ≈ 3.5 |
| France | €18.15 | 2–5 | ≈ 3.5 |
| Italy | €18.15 | 3–5 | ≈ 4 |
| Luxembourg | €18.15 | 2–3 | ≈ 2.5 |
| Monaco | €18.15 | 5–7 | ≈ 6 |
| Spain | €18.15 | 3–5 | ≈ 4 |
| Finland | €24.20 | 4–7 | ≈ 5.5 |
| Hungary | €24.20 | 3–6 | ≈ 4.5 |
| Ireland | €24.20 | 5–9 | ≈ 7 |
| Poland | €24.20 | 3–4 | ≈ 3.5 |
| Portugal | €24.20 | 4–6 | ≈ 5 |
| Slovenia | €24.20 | 2–5 | ≈ 3.5 |
| Sweden | €24.20 | 3–5 | ≈ 4 |
| Bulgaria | €30.25 | 4–7 | ≈ 5.5 |
| Estonia | €30.25 | 4–7 | ≈ 5.5 |
| Greece | €30.25 | 5–9 | ≈ 7 |
| Latvia | €30.25 | 3–7 | ≈ 5 |
| Lithuania | €30.25 | 4–7 | ≈ 5.5 |
| Romania | €30.25 | 3–6 | ≈ 4.5 |
Orders received during weekends or public holidays are generally processed on the next available business day.
North American orders are processed through our Houston fulfilment arrangement. The applicable processing and estimated delivery information is communicated during checkout or in the order confirmation.
Please distinguish between processing time and delivery time. Processing refers to preparing and handing over your order for shipment. Delivery time refers to the period during which your parcel travels through the relevant postal or courier network.
Actual delivery times depend on the destination, carrier, shipping method and any applicable customs procedures. Estimates displayed during checkout are provided in good faith. Where a delivery date or period is expressly agreed, your statutory rights concerning that agreement remain unaffected.
During unusually busy periods, public holidays or circumstances affecting transportation, processing or transit may take longer. If we become aware of a significant delay affecting your order, we will inform you and explain the available options.
For European consumers, unless a different delivery period has been expressly agreed, delivery will take place without undue delay and no later than 30 days after conclusion of the contract. If delivery is delayed, your applicable statutory cancellation and refund rights remain fully protected.
For orders subject to the US Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we comply with the applicable requirements concerning advertised shipment periods, delay notifications, customer consent and refunds.
4. Shipping Costs
We believe shipping costs should be transparent. Our policy is to pass on the applicable shipping costs without adding separate administration, handling or profit surcharges to the shipping charge.
The shipping cost for your order is calculated according to the relevant shipping arrangement, destination, parcel characteristics and available delivery method.
The applicable shipping charge is displayed during checkout, before you place your order. You will therefore have the opportunity to review the total purchase amount before confirming your payment obligation.
Shipping rates may vary between countries and may change when carriers or logistics providers update their rates.
Any free-shipping promotion or special delivery arrangement, if offered, will be clearly communicated together with its applicable conditions.
5. International Shipping, Customs & Import Charges
Orders shipped between countries within the European Union do not ordinarily require customs import clearance. However, deliveries from our European inventory to destinations outside the EU, including countries such as the United Kingdom, Switzerland and Norway, may be subject to customs formalities, import duties, local taxes or clearance charges.
Orders shipped from Houston to Canada may likewise be subject to Canadian customs procedures and applicable import charges.
We will clearly communicate the applicable shipping arrangements before purchase, including whether import taxes and duties are included in the amount charged at checkout or may be collected separately upon importation.
Where duties or other import charges are not included in the checkout price, customers will be informed of this before placing their order. Any such charges are payable in accordance with the import arrangements disclosed at checkout and the applicable law.
Customs clearance may occasionally affect delivery times. We provide the required shipment information and cooperate with our logistics partners to facilitate delivery.
We do not classify commercial purchases as gifts or intentionally misrepresent shipment values to avoid legally applicable import requirements.
6. Tracking Your Order
Where tracking is supported by the selected shipping service, you will receive tracking information once your order has entered the shipping process and the relevant tracking details become available.
European parcels are collected and initially processed by Intrapost before being transferred into the relevant PostNL or DHL delivery network. As a result, there may be a short interval between receiving your shipping confirmation and the appearance of the first tracking update.
Tracking information is provided through the relevant carrier's system. Please be aware that tracking scans and status updates may occasionally be delayed.
If you have questions about the progress of your shipment, our customer service team will be happy to assist you.
7. Incorrect or Incomplete Delivery Addresses
Please check your delivery details carefully before confirming your order, including your name, street address, house or apartment number, postal code, country and any relevant additional delivery instructions.
If you discover an error after placing your order, contact us as soon as possible at info@zalving.nl. We will do our best to correct the information before dispatch, although changes may no longer be possible once the shipment has entered the logistics process.
Where an incorrect or incomplete address supplied by the customer results in additional shipping or redelivery costs, we may charge the reasonable additional costs actually incurred, where permitted by applicable law and appropriately disclosed.
Nothing in this section limits our statutory responsibility for delivery or for errors attributable to LoveUnlimited Ministries or its shipping partners.
8. Missing, Delayed or Damaged Deliveries
We take great care in preparing and packaging our products, but occasionally something may go wrong during transportation.
If your parcel appears to be missing, tracking has stopped updating, your order arrives damaged or you receive an incomplete shipment, please contact us at info@zalving.nl. Include your order number and a brief description of the issue. Photographs of damaged packaging or products, where available, can help us investigate more efficiently.
We will work with Intrapost, PostNL, DHL or the relevant North American fulfilment and delivery partners to investigate the shipment and arrange an appropriate resolution.
Our responsibility does not end when we hand your parcel to the shipping company.
For European consumer purchases, the risk of loss or damage remains with LoveUnlimited Ministries until you, or a third party designated by you other than the carrier, have physically received the goods. The statutory exception applies where you independently commission a carrier that was not offered by us.
Your legal rights regarding non-delivery, damaged products, replacement and refunds remain unaffected by carrier investigations or internal shipping procedures.
We recommend reporting delivery problems as soon as reasonably possible so that we can resolve them efficiently. Failure to report a problem within a particular voluntary reporting period does not, by itself, remove your statutory consumer rights.
9. Multiple Shipments & Product Availability
We aim to ship orders together whenever practical. However, an order may occasionally require more than one shipment because of parcel limitations, stock availability or other operational considerations.
If a product you have already paid for becomes unavailable after your order has been accepted, we will inform you and immediately initiate a refund of the amount paid for that product to your original payment method, together with any applicable original delivery charges. We will not replace a refund with a voucher or store credit, and we will only substitute another product with your express consent.
Any additional shipping charges resulting from a decision by LoveUnlimited Ministries to divide an order will not be imposed without your prior agreement.
If we are unable to fulfil your order within the agreed period, your applicable statutory rights concerning delayed delivery, cancellation and reimbursement remain protected.
10. Returns & Refunds
If you wish to return an eligible product or report a problem with your delivery, please consult our separate Returns Policy.
Please note that European and North American orders are fulfilled through different logistics arrangements. Contact us before sending a return shipment so that we can provide the appropriate return instructions. Obtaining our prior approval is not a condition for exercising a valid statutory right of withdrawal.
Our returns policy also explains the specific legal conditions concerning sealed anointing oils and other products for which a health protection or hygiene exception may apply.
11. Contact & Customer Support
If you have any questions about shipping, delivery, tracking or an existing order, please contact us. We will be happy to assist you.
House of Anointing
Operated by LoveUnlimited Ministries
Nijverheidsweg 12
7005 BJ Doetinchem
The Netherlands
Email: info@zalving.nl
Website: anointingoil.eu
LoveUnlimited Ministries is a Dutch foundation registered with the Netherlands Chamber of Commerce under number 18084212.
For further information, please also consult our General Terms and Conditions and Returns Policy.