We understand that you're looking forward to receiving your order, and waiting a little longer than expected can sometimes be frustrating. Please don't worry just yet! Depending on your location and the delivery service, shipments may take several days to reach their destination, particularly when travelling internationally.
At House of Anointing, we want every order to arrive safely, and we're always happy to help if something doesn't seem quite right.
First, Check Your Track & Trace
Once your order has been shipped, you will normally receive an automatic shipping confirmation containing your Track & Trace information. This is the easiest way to check where your parcel is and whether an estimated delivery date is available.
For European orders, our shipping partner Intrapost collects and processes our parcels before handing them over to PostNL or DHL for further delivery. Tracking updates may occasionally take some time to appear, especially during the first day after dispatch or when a parcel is transferred between delivery partners.
If you haven't received your tracking information, please visit our Track Your Order page for further assistance.
Still Nothing After One Week?
If your order has not arrived within seven days after dispatch, please get in touch with us. We'll be happy to check the available tracking information and, where necessary, contact our shipping partner to investigate what may have happened.
Please remember that the shipping date is not necessarily the same as the date on which you placed your order. You can find the dispatch date in your shipping confirmation.
International deliveries, customs procedures, weekends and public holidays can occasionally affect delivery times. A delay does not automatically mean your parcel has been lost, but we certainly don't want you to be left wondering where your order is.
Tracking Says Delivered, But Nothing Has Arrived?
Sometimes a parcel is marked as delivered even though you haven't personally received it. If this happens, we recommend checking whether it has been left in a designated safe place, delivered to a neighbour or accepted by another member of your household.
If you still cannot locate it, please contact us. You don't need to wait seven days in this situation. We'll help you investigate the delivery with the relevant shipping partner.
Let Us Look Into It for You
If your order hasn't arrived, simply send us an email with your order number, the email address used when placing your order and a short explanation of the situation.
Email: info@zalving.nl
You're welcome to write to us in your own language. Where necessary, we use AI-assisted translation to understand your message and respond in your language.
We'll do our best to find out what's happening and help you towards an appropriate solution. Your statutory rights concerning delayed, missing or undelivered orders are, of course, fully respected.
Every Order Matters to Us
We know that many of our customers order anointing oil for a special purpose, a time of prayer, a church gathering or simply to bless someone they love. That's why we take the safe delivery of your order seriously.
Thank you for your patience and for giving us the opportunity to serve you. If something goes wrong along the way, we're here to help make it right.
May God bless you!
The House of Anointing Team
LoveUnlimited Ministries