Returns & Refunds

LoveUnlimited Ministries

Last updated: 13 October 2026

At House of Anointing, we take great care in selecting, handling and shipping our products. We want every order to arrive in excellent condition and every customer to be satisfied with their purchase. Should you need to return an item or report a problem with your order, the following policy explains your options and how we can help.

Our returns policy applies to purchases made through anointingoil.eu and our associated online stores operated by LoveUnlimited Ministries, including orders completed through our central checkout at zalving.nl.

1. Our 30-Day Returns Policy

We offer a 30-day return period for eligible physical products, starting on the day you receive your order. This additional return period does not restrict any statutory consumer rights, including the European 14-day right of withdrawal.

If you wish to return an eligible item, please notify us within 30 calendar days of receiving it. For returns under our voluntary extended return policy (after the statutory withdrawal period), the product must be unused, in its original condition and, where applicable, with its original protective seals intact. Please include its original packaging wherever reasonably possible.

Discounted products are not automatically excluded from returns. However, certain products are subject to specific legal exceptions, particularly those supplied with protective hygiene seals.

2. Important: Anointing Oils & Bath and Spa Products

Many of our products, including anointing oils, lotions and Bath & Spa products, are intended for personal use. Protecting their integrity and ensuring that customers receive products that have not previously been opened or used is important to us.

Where a product is supplied with a protective hygiene seal and is, by its nature, unsuitable for return after unsealing for genuine health protection or hygiene reasons, the statutory right of withdrawal expires once the customer breaks that seal after delivery, provided the applicable legal requirements are met and this exclusion was clearly communicated before purchase.

Please check your product carefully before breaking its protective hygiene seal.

For clarity:

• A qualifying product with its protective hygiene seal intact remains eligible for return within the applicable return period.
• A product that has been unsealed and is genuinely unsuitable for return for health protection or hygiene reasons cannot be returned merely because you have changed your mind, where the legal exception applies.
• Opening the shipping carton or an unrelated outer package does not, by itself, terminate your statutory right of withdrawal.
• A broken hygiene seal never removes your statutory rights if the product is defective, damaged, incorrectly supplied or otherwise fails to conform to the contract.

The hygiene exception is applied only to products that meet the relevant legal requirements. It is not a blanket exclusion for every product sold in our store.

3. Your Statutory Right of Withdrawal – EU, EEA & United Kingdom

If you are a consumer in the European Union, European Economic Area or the United Kingdom, you generally have the right to withdraw from an eligible online purchase within 14 days without giving any reason, subject to the exceptions permitted by applicable law.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receives the product. Where a single order is delivered in separate shipments, the statutory period generally begins after receipt of the final item.

To exercise this right, you must inform us of your decision before the withdrawal period expires. You may do so by sending an unequivocal statement to info@zalving.nl, by post or by using the online withdrawal function available through the relevant shopping interface. No explanation is required and prior approval from our customer service team is not necessary to exercise a valid statutory right of withdrawal.

After notifying us, you have a further 14 days to return the relevant products. Your statutory rights remain unaffected by our additional voluntary 30-day return policy or by any applicable mandatory consumer protection rules in your country.

4. How to Return an Item

If you wish to return a product, please contact our customer service team so that we can provide practical instructions and help avoid unnecessary shipping costs or delays.

Email: info@zalving.nl

Please include your order number, the product you wish to return and, if relevant, a short description of the problem. You are not required to provide a reason when exercising your statutory right of withdrawal.

For eligible European returns, our return address is:

LoveUnlimited Ministries – Returns
Nijverheidsweg 12
7005 BJ Doetinchem
The Netherlands

Please package returned items carefully to prevent damage during transportation. We recommend using a tracked shipping service and keeping proof of postage until your return has been processed.

For a valid statutory withdrawal, contacting customer service or obtaining a return authorisation is not a prerequisite. We nevertheless recommend contacting us for practical return instructions.

5. Return Shipping Costs

If you return a product because you have changed your mind, you are responsible for the direct cost of return shipping, provided we informed you of this before purchase and applicable law does not require otherwise. The return cost depends on your location and the shipping service you select.

If your order arrives damaged, defective, incomplete or incorrect, please contact us. Where LoveUnlimited Ministries is legally responsible for the issue, we will arrange an appropriate solution without charging you the necessary costs of putting the matter right.

Please do not return a defective product at your own expense before contacting us, unless necessary to preserve your statutory rights. We may be able to offer a more convenient solution.

6. Damaged, Defective or Incorrect Products

We carefully inspect and package our orders, but occasionally something can go wrong during transportation.

If you receive a leaking bottle, a broken item, an incorrect product or an incomplete order, please contact us as soon as reasonably possible at info@zalving.nl. Include your order number and, where available, photographs showing the problem. This helps us assess and resolve your request more efficiently.

Depending on the circumstances and your statutory rights, we will arrange an appropriate remedy, such as replacement, repair where suitable, delivery of a missing item, a price reduction or a refund.

A broken or removed hygiene seal does not invalidate your legal rights regarding a defective or non-conforming product. These rights are separate from the right to return an item simply because you have changed your mind.

7. Refunds

For a valid statutory withdrawal, we will reimburse the payments covered by the withdrawal, including the original standard delivery charges where required by law, without undue delay and no later than 14 days after receiving your withdrawal notification.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, unless we have offered to collect the goods ourselves.

If you selected a delivery method more expensive than our least expensive standard delivery option, we are not required to reimburse the additional delivery charge. Where only part of an order is returned, original delivery costs are refunded to the extent required by applicable law.

For eligible returns made exclusively under our voluntary extended return policy after the statutory withdrawal period, we refund the returned product's purchase price. Original delivery charges are not refunded unless required by applicable law or expressly agreed otherwise. Such refunds are processed within 14 days after we receive and inspect the returned goods.

Refunds are issued using the original payment method unless you expressly agree to another method without additional cost to you. The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

Nothing in this section limits your statutory rights to a refund or another remedy where goods are defective or have not been delivered as agreed.

8. Orders from the United States and Canada

Orders delivered to the United States and Canada are fulfilled through our North American fulfilment arrangement in Houston, Texas.

Our voluntary 30-day returns policy also applies to eligible North American purchases, subject to the product-specific conditions described above and any mandatory federal, state or provincial consumer protection laws.

If you need to return a North American order, please contact info@zalving.nl before shipping the product. We will provide the appropriate return instructions and destination for your order. Please do not send US or Canadian returns to our European return address unless specifically instructed to do so.

Return shipping costs for voluntary change-of-mind returns are the customer's responsibility unless otherwise agreed or required by law. For defective, damaged or incorrectly supplied products, your applicable statutory rights remain fully protected.

European consumer withdrawal rules do not automatically apply to purchases made by US or Canadian consumers. However, this policy does not exclude any cancellation, refund, warranty or consumer protection rights provided by the laws applicable to your purchase.

9. Other Products and Exceptions

Books, candles and other eligible physical products may be returned under the applicable statutory withdrawal rules and our additional voluntary return policy. Products returned during the statutory withdrawal period may be inspected to establish their nature, characteristics and functioning. Excessive handling may result in liability for diminished value where permitted by law.

Personalised or made-to-order products, certain perishable goods and other products covered by a specific statutory exception may be excluded from the right of withdrawal where legally permitted and clearly communicated before purchase.

For digital downloads or other digital content not supplied on a physical medium, the statutory right of withdrawal may expire once delivery begins, but only where all applicable legal requirements have been met, including the customer's prior express consent, acknowledgement of the loss of the withdrawal right and the required confirmation.

Nothing in this policy excludes or limits mandatory statutory consumer rights.

10. Need Assistance?

If you are uncertain whether your product qualifies for a return, or if there is anything wrong with your order, please get in touch with us. We will be pleased to review your situation and help you find an appropriate solution.

House of Anointing
Operated by LoveUnlimited Ministries
Nijverheidsweg 12
7005 BJ Doetinchem
The Netherlands

Email: info@zalving.nl
Website: anointingoil.eu

Our contractual entity is Stichting LoveUnlimited Ministries, registered in the Netherlands under Chamber of Commerce number 18084212.

For further information, please consult our General Terms and Conditions.

Model Withdrawal Form

You may use the following form to exercise your statutory right of withdrawal. Its use is optional; any other clear statement of your decision to withdraw is equally acceptable.

To: Stichting LoveUnlimited Ministries
Nijverheidsweg 12, 7005 BJ Doetinchem, The Netherlands
Email: info@zalving.nl

I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods:

Product(s):
Order number:
Ordered on / Received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature (only if submitted on paper):

Delete as appropriate.