At House of Anointing, we want you to feel confident when ordering from us. We carefully select our products and do our very best to make sure every order is handled with care. But sometimes things don't go quite as planned. Perhaps you've changed your mind, received something that wasn't quite right, or ordered a product that unexpectedly became unavailable.
Whatever the situation, we believe customer care should be about finding solutions, not creating unnecessary difficulties. We're here to help, and we'll always do our best to make things right.
Changed Your Mind? No Problem!
We offer a 30-day return period for eligible physical products, starting from the day you receive your order. If you're not completely happy with your purchase, simply contact us and we'll help you with the return process.
For returns made under our additional 30-day return policy, after the statutory withdrawal period, products should be unused, in their original condition and, where applicable, with their protective seals intact. Your statutory right of withdrawal remains fully protected, including your right to inspect eligible products as permitted by law.
For European customers, the statutory 14-day right of withdrawal also applies to eligible online purchases. You don't need to give us a reason for changing your mind.
If you wish to return something, please email us at info@zalving.nl with your order number. We'll be happy to provide the appropriate return instructions.
A Note About Anointing Oils & Bath and Spa Products
Many of our products are supplied with protective seals to safeguard their integrity and hygiene. We want every customer to receive products that have not previously been opened or used.
For products that are genuinely unsuitable for return after unsealing for health protection or hygiene reasons, the statutory right of withdrawal may expire once the protective hygiene seal has been broken, provided the applicable legal conditions have been met and you were informed before purchase.
If your product is still sealed, you can return it within the applicable return period. And if an item arrives damaged, leaking, defective or incorrect, we will of course help you regardless of whether the seal has been broken. Your statutory rights always remain protected.
What If Your Product Is No Longer Available?
Occasionally, a product may unexpectedly become unavailable even though it was still showing as available when you placed your order. Although we do our best to keep our inventory accurate, this can sometimes happen.
If we cannot supply a product you've already paid for, we will immediately initiate a refund. You don't need to request it or chase us for your money.
We'll notify you by email and refund the amount paid for the unavailable product to your original payment method, together with any applicable delivery charges that must also be reimbursed. If we're unable to fulfil your entire order, we'll initiate a full refund, including the original shipping costs.
We won't automatically substitute another product, issue store credit instead of a refund, or leave your payment on hold while waiting for new stock. If an alternative is possible, we may offer it, but the choice will always be yours.
We believe this is simply the right way to treat our customers.
Received a Damaged or Incorrect Product?
If a bottle arrives broken, leaks during transportation, or you receive something different from what you ordered, please let us know. We're happy to arrange an appropriate solution, whether that means sending a replacement, delivering a missing item or providing a refund where applicable.
You won't be expected to cover the necessary costs of correcting a mistake or resolving a problem for which we are responsible.
Please visit our Damaged or Incorrect Order page for more information, or simply email us with your order number and, if possible, a few photographs of the problem.
How Do Refunds Work?
Once a refund has been initiated, we'll arrange for it to be returned through your original payment method, unless another method has been expressly agreed with you. We'll also send you confirmation so you know your refund is being processed.
Please keep in mind that initiating a refund and receiving the money in your bank account are two different things. Depending on your bank or payment provider, it may take a few additional business days before the amount becomes visible in your account.
For statutory European withdrawals, reimbursement is made without undue delay and within the applicable legal deadline of 14 days after receiving your withdrawal notification. Where permitted by law, we may wait until the returned goods have been received or you've provided evidence of their return, whichever occurs first.
For returns made exclusively under our additional voluntary 30-day policy, refunds are processed within 14 days after we receive and inspect the returned products.
If you're returning an item simply because you've changed your mind, the direct return shipping costs are normally your responsibility, provided we informed you of this before purchase. If something is wrong with your order and we're legally responsible for putting it right, the necessary return or replacement costs are on us.
We're Always Happy to Help
If you have questions about a return, refund or an unexpected issue with your order, please don't hesitate to get in touch. You don't need to write a complicated explanation or worry about using the right words. Just tell us what happened, and we'll help you from there.
Email: info@zalving.nl
You are welcome to write to us in your own language. Where necessary, we use AI-assisted translation to understand your message and respond in your language. Telephone support is available in Dutch and English only.
As a Christian ministry, we believe that serving people with kindness, honesty and integrity is part of our calling. That includes the way we handle your order, and especially the way we respond when something goes wrong.
Thank you for choosing House of Anointing and for allowing us to serve you.
May God bless you!
The House of Anointing Team
LoveUnlimited Ministries
For full details of your statutory rights, including how to exercise your right of withdrawal, please consult our General Terms & Conditions and our formal Returns Policy.