At House of Anointing, we take great care in preparing and packaging every order. We want your products to arrive safely, beautifully presented and exactly as you expected. Unfortunately, even with the greatest care, something can occasionally go wrong during packing or transportation.
Perhaps a bottle has leaked during shipping, an item has arrived damaged, or you've received something different from what you ordered. Whatever happened, please don't worry. We're here to help you find a suitable solution.
What Went Wrong?
If you experience any of the following issues, please get in touch with us:
- Damaged products: An item has arrived broken, leaking or otherwise damaged.
- Incorrect products: You've received a different product, fragrance or size than the one you ordered.
- Missing items: Your parcel has arrived, but one or more products from your order are missing.
- Damaged packaging: Your shipment has arrived in visibly poor condition, and you're concerned that the contents may have been affected.
- Something else: Your order isn't quite right, but your situation doesn't fit any of the descriptions above.
Whatever the issue, we'd love the opportunity to put things right.
Let Us Know What Happened
Please contact us as soon as reasonably possible after discovering the problem. This helps us investigate the situation quickly and, where necessary, contact our shipping partner.
To help us assist you, please include your order number, the email address used when placing your order, and a short description of what went wrong.
If possible, please also attach a few photographs showing the damaged or incorrect product and, where relevant, its packaging. Photographs are particularly helpful when dealing with leaking bottles or transportation damage, as they allow us to assess the situation without unnecessarily asking you to return a damaged item.
If you can safely do so, please keep the product and its packaging until we've reviewed your message. You don't need to send anything back before receiving further instructions from us.
How Will We Resolve It?
Once we've received your message, we'll review the situation and help you find an appropriate solution.
Depending on what has happened, this may involve sending a replacement, arranging delivery of a missing item, correcting an incorrect shipment or providing a refund where appropriate.
If something has gone wrong with your order and we're responsible for putting it right, we won't ask you to cover the necessary costs of doing so. Your applicable statutory consumer rights always remain protected.
Our goal is not to make you go through an unnecessarily complicated claims process. We simply want you to receive what you ordered, in the condition you should expect.
Contact Our Customer Care Team
You can report a problem using our contact form or send us an email directly.
Email: info@zalving.nl
You are welcome to contact us in your own language. Where necessary, we use AI-assisted translation to understand your message and provide a response in your language.
Telephone support is available in Dutch and English only.
Thank You for Giving Us the Opportunity to Make It Right
As a Christian ministry, we believe that the way we treat people matters just as much as the products we offer. We want to serve you with honesty, kindness and care, especially when something hasn't gone according to plan.
Thank you for choosing House of Anointing and for allowing us to put things right when needed.
May God bless you!
The House of Anointing Team
LoveUnlimited Ministries